Shipping
& Returns.
Every LAUXET piece is thoughtfully prepared and delivered with care. Here you will find the details of our shipping, return, and order-resolution policies.
Prepared with care.
Sent with intention.
Orders are processed within 2–4 business days, excluding weekends and holidays. During limited releases or private-access periods, processing may take slightly longer.
Once your order ships, you will receive a confirmation email with tracking details.
Shipping destinations
We currently ship within the United States. International shipping will be introduced selectively.
Chosen intentionally.
Returned thoughtfully.
Eligible returns are accepted within 14 days of delivery. Returned pieces must meet every condition below:
- Unworn, unwashed, and unused
- In original condition
- All original tags remain attached
- Original packaging is intact
Items showing signs of wear, alteration, damage, or removed tags will not be accepted.
How to request a return
Email care@lauxet.com within the return window and include your order number. Approved returns will receive shipping instructions. Return shipping costs are the customer’s responsibility unless an item is confirmed to be defective or incorrect.
Once an approved return is received and inspected, the refund will be issued to the original form of payment within 5–7 business days. Your financial institution may require additional time to post the credit.
A new selection.
We do not offer direct exchanges at this time. If you would like another size or piece, complete an eligible return and place a new order.
We will make it right.
If your order arrives damaged or incorrect, contact care@lauxet.com within 48 hours of delivery. Include your order number and clear photographs so our Client Services team can assist promptly.
Questions about
your order?
Our Client Services team is here to help with shipping, returns, and product questions.
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