Client Services
Personal service,
from selection
to delivery.
Private assistance with pieces, fit and sizing, orders, delivery, returns, and care—before and after your purchase.
Personal Client Assistance
Direct guidance, when you want it.
Your LAUXET Client Advisor can assist with pieces, fit, sizing, orders, delivery, returns, and care. Use the Client Advisor icon to begin a private conversation by text.
Shipping & Delivery
Kept informed, from order to arrival.
Complimentary standard delivery is provided within the United States. Orders are processed within 2 to 4 business days, excluding weekends and holidays.
Once your order ships, tracking updates are provided throughout delivery. Where available, customers may add order updates to Apple Wallet.
Essential Assistance
The details, clearly handled.
Returns & Refunds
Should a piece not be right.
Eligible returns are accepted within 14 days of delivery when pieces are unworn, unwashed, unused, and returned with original tags and packaging.
Size & Fit
Guidance before you choose.
For help selecting your size or understanding the fit of a piece, LAUXET Client Services can provide personal assistance before purchase.
Order Tracking
From dispatch to arrival.
Once your order ships, use your tracking details to view the latest delivery status and updates.
Signature LAUXET Presentation
The arrival is part of the experience.
Each order is prepared in LAUXET’s signature presentation, created to protect the piece and make its arrival feel as deliberate as the garment itself.
Contact LAUXET
How may we assist?
For assistance with pieces, fit, orders, delivery, returns, or care, our team is available.